Global IT Support Specialist
Core
Provide tier 1-2 IT support for end users across local and remote sites, managing device installation, maintenance, and troubleshooting while supporting global projects.
Role type
Global IT Support Specialist (Tier 1-2)
Builds
Reliable technology operations and user-focused support for employees across the business.
Domain
IT Operations / End-User Computing
Deliverable
client delivery
Required skills
Windows 11 administration, Active Directory, Group Policy (GPO), SCCM/MDT, Office 365, Azure, TCP/IP networking, Computer Hardware maintenance, Windows troubleshooting, Ticketing system management, Asset inventory tracking
Preferred skills
MacOS administration, JAMF management
Technologies
Windows 11, Active Directory, GPO, SCCM, MDT, Office 365, Azure, TCP/IP, JAMF
Responsibilities
Provide tier 1-2 support for end users on local and remote sites; Install, administer, maintain, and troubleshoot Windows/mac and mobile devices; Troubleshoot network issues; Track and keep IT assets inventory up-to-date; Work with service desk ticketing system; Contribute to corporate IT wiki portal and documentation.
Seniority
Individual Contributor, 2-3 years experience
