Technical Support Engineer (Enterprise)
Core
Provide rapid technical support and incident response for enterprise partners integrating Wise's payment APIs and webhooks.
Role type
Senior IC Technical Support Engineer (Enterprise/API)
Builds
Wise Platform API integrations for banks and software companies
Domain
Fintech / International Payments / API Infrastructure
Deliverable
client delivery
Required skills
API troubleshooting, incident management, cross-functional collaboration, technical documentation, root cause analysis, stakeholder communication
Preferred skills
Experience with SWIFT products, knowledge of payment rails, experience in SaaS support
Technologies
Wise Platform APIs, Webhooks, SWIFT
Responsibilities
Respond to partner inquiries via email, phone, and video conferencing; act as first-responder for major incidents; troubleshoot API behavior issues; collaborate with engineering and commercial teams; capture and share knowledge trends.
Seniority
Mid-Senior, hands-on IC