Engineering Technical Support
Core
Provide Level 2/3 technical support and advanced configuration for treasury back-office solutions, ensuring reliability of financial flows and system interfaces for banking clients.
Role type
Senior IC technical support engineer (treasury & integration)
Builds
Treasury back-office modules, financial exchange interfaces, and data mapping solutions for global banks
Domain
Financial services / Treasury / Banking operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced technical support (L2/L3), software integration, SQL, financial exchange formats (SWIFT, SEPA, EDI, XML, JSON, CSV), 3-tier/n-tier architectures, microservices, cloud environments
Preferred skills
Treasury domain knowledge, banking flows experience, Fintech background
Technologies
ERP systems, banking platforms, SFTP, APIs, webservices, MT940, CAMT, PAIN, PACS, BAI2
Responsibilities
Handle escalated technical incidents related to treasury modules; analyse logs and diagnose issues affecting financial data or system performance; configure treasury back-office modules based on client requirements; monitor and troubleshoot inter-application interfaces; produce technical documentation and troubleshooting guides; support upskilling of Level 1/2 support teams
Seniority
Senior, hands-on IC