Mitarbeiter / Quereinsteiger (m/w/d) digitale Kundenberatung - Hotelvergleich
Core
Handling customer inquiries, problems, and complaints regarding hotel bookings via phone and email, providing solutions in collaboration with hotel partners.
Role type
Customer service representative (hotel comparison)
Builds
Customer support for hotel booking inquiries
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Customer service, problem-solving, process optimization, teamwork, quick learning, negotiation, PC and internet applications
Preferred skills
Experience in reservation management, shift work flexibility
Technologies
PC, Internet applications
Responsibilities
Answering customer questions and handling complaints, evaluating customer issues independently, collaborating with hotel partners, ensuring high processing quality, contributing to internal quality assurance, suggesting process improvements
Seniority
Entry-level to Junior
