Customer Service Rep (5264)1186 NW 54th St
Core
Provide exceptional support to customers via phone, email, and chat, resolving inquiries, complaints, and issues while processing orders, refunds, and exchanges.
Role type
Customer Service Representative
Builds
Customer satisfaction and accurate order fulfillment
Domain
Retail / Food Service
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, multitasking, patience, empathy, basic computer applications, typing
Preferred skills
Bilingual (English/Spanish), previous customer service experience
Responsibilities
Answer incoming customer calls, emails, and chat messages; Resolve customer inquiries, complaints, and issues; Process orders, refunds, and exchanges; Maintain up-to-date knowledge of products, services, and company policies; Collaborate with other departments; Document customer interactions and update account information; Identify and escalate complex issues
Seniority
Entry-level to Mid-level
