Customer Support Representative
Core
Handle high-volume inbound and outbound calls, emails, and chats for customers and pizzeria partners to resolve issues, process refunds, and provide product information.
Role type
Customer Support Representative
Builds
Customer satisfaction and operational support for a food delivery platform
Domain
Food delivery technology
Deliverable
client delivery
Required skills
Verbal and written English (B2+), problem-solving, product knowledge, communication, teamwork
Responsibilities
Manage high volume of inbound and outbound customer and pizzeria calls, respond to and create emails based on templates, provide accurate product information, handle customer questions and complaints, decide on refunds or promo codes
Seniority
Individual Contributor