IT Service Delivery Manager (m/w/d)
Core
Ensuring service delivery and quality for clients by coordinating internal teams and external partners across the Digital Platform Services portfolio.
Role type
IT Service Delivery Manager
Builds
Managed Services and IT compliance solutions for enterprise clients
Domain
IT Service Management / Managed Services
Deliverable
client delivery
Required skills
Service Management, SLA monitoring, process optimization, stakeholder coordination, transition management, concept development
Preferred skills
ITIL, SIAM, PRINCE2, COBIT
Technologies
IT Service Management frameworks
Responsibilities
Coordinate collaboration between clients, internal departments, and external service providers; Monitor SLA compliance and generate quality reports; Identify and implement process optimizations; Support governance implementation during transition phases; Resolve escalations with clients; Contribute to Managed Services concept creation
Seniority
Mid-Senior, hands-on IC
