SUBGERENTE CANALES ALIADOS SMB
Core
Lead commercial and operational strategy for external BPO channels focused on SMB sales and client onboarding.
Role type
Senior IC sales channel manager (BPO)
Builds
SMB sales pipelines and client onboarding processes
Domain
Financial services / SMB sales
Deliverable
product features
Required skills
B2B sales management, BPO channel management, indirect team leadership, sales process design, CRM proficiency (Salesforce), budget management, KPI/SLA monitoring, commercial forecasting
Preferred skills
Experience in intangible services/technology sales, process optimization
Responsibilities
Lead commercial management of external BPO channels, ensure sales target compliance, manage BPO provider relationships, supervise client onboarding execution, monitor sales quality, design productivity strategies, track commercial pipeline, ensure revenue forecast compliance, analyze channel performance metrics, coordinate with internal teams, implement training plans, identify process optimization opportunities, control BPO operational budget, ensure SLA/KPI compliance, report results to leadership