Customer Retention & Development Manager (CRDM)
Core
Build and manage district-wide customer retention programs to grow revenue across multiple products and geographies.
Role type
Manager, Customer Retention & Development
Builds
District retention programs, branch service offerings, and client business plans
Domain
International logistics and global supply chain management
Deliverable
client delivery
Required skills
Management and team coaching, customer relationship building, revenue trend analysis, client business plan creation, MS Excel, Visio, Blueprint
Preferred skills
None stated
Technologies
MS Excel, Visio, Blueprint
Responsibilities
Build district retention program coverage, assist product managers in retention strategy, facilitate branch retention meetings, measure and analyze customer revenue trends, ensure call counts and reviews meet goals, strengthen customer relationships
Seniority
Mid-level Manager