Account Manager - Binnendienst
Core
Managing and expanding an existing B2B customer portfolio through relationship maintenance, up-selling, and cross-selling strategies.
Role type
Account Manager (Internal Operations)
Builds
Customer retention and revenue growth for a global provider of fuel/charging cards, telematics, and EV charging points.
Domain
Logistics & Energy (Fuel/Charging/Telematics)
Deliverable
client delivery
Required skills
B2B account management, up-selling & cross-selling strategies, contract negotiation, performance analysis & reporting, customer relationship management, strategic business planning, multi-account management, data interpretation
Preferred skills
Experience in B2B account management, Bachelor's degree in Business Administration/Management, strong communication & presentation skills, industry event participation
Technologies
Ms Office
Responsibilities
Maintain and expand relationships with valued customers, identify and pursue up-/cross-selling opportunities, analyze account performance metrics and report to management, negotiate long-term contracts, resolve customer issues to ensure satisfaction, develop and implement strategic business plans to drive growth, act as the primary point of contact for the customer portfolio, collaborate with sales and customer service departments, attend industry events to expand knowledge and represent the company professionally