Concierge
Core
Deliver personalized, 5-star guest services including arrivals, itineraries, and local recommendations at a Fairmont hotel.
Role type
Front-of-house Concierge
Builds
Guest experiences, itineraries, and local service partnerships
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest relationship management, local area expertise, itinerary planning, multi-department coordination, revenue generation, upselling, Opera Cloud proficiency, English fluency
Preferred skills
Second language proficiency, hospitality management qualification
Technologies
Opera Cloud, MS Word, Excel, Outlook, PowerPoint
Responsibilities
Greet guests and provide personalized welcome experiences; design and execute 5-star guest itineraries; manage bookings for restaurants, tours, and activities; coordinate with hotel departments and external suppliers; drive revenue through upselling and loyalty programs; maintain accurate guest records and reporting.
Seniority
Individual Contributor