IT Service Desk Specialist
Core
First-line IT support specialist providing troubleshooting, device management, and onboarding/offboarding for internal users globally.
Role type
IT Service Desk Specialist
Builds
IT support services and user productivity
Domain
Enterprise IT / End-user support
Deliverable
client delivery
Required skills
Windows OS troubleshooting, Microsoft 365 administration, iOS/Android device support, network basics (WAN/LAN/WLAN), IT security fundamentals, asset management, ITIL practices
Preferred skills
ITIL 4 Foundation certification, Linux/Windows Server knowledge, Microsoft Entra/Intune familiarity
Technologies
Windows, Microsoft 365, iOS, Android, Microsoft Entra, Intune, Windows Server 2019/2022, Linux
Responsibilities
Troubleshoot and resolve IT incidents, manage user onboarding/offboarding, handle support tickets per SLA, maintain hardware assets, coordinate with third-party vendors, provide local hands-on hardware support
Seniority
Junior to Mid-level, hands-on IC