Account Manager - SME
Core
Managing in-life customer relationships, driving retention, renewals, and upsells for Radius' fastest-growing business areas.
Role type
Account Manager (SME)
Builds
Customer retention and revenue growth for Radius' mobility and connectivity solutions
Domain
Telecoms / Sustainable Mobility
Deliverable
client delivery
Required skills
customer retention, contract renewal, upselling, cross-company referrals, CRM data management, trend analysis, after-sales service, product knowledge explanation
Preferred skills
telecoms industry experience, sector knowledge
Responsibilities
Making daily calls to aligned customers, Retain and renew customer contracts, Upselling into customer accounts, Driving cross-company referrals, Developing learning of Radius' product portfolio, Working closely with key partners across major networks, After-sales service to ensure customers are satisfied, Using various CRM systems to extract data and keep them up to date, Common trend analysis
Seniority
Mid-level, customer-facing role