Specialist - Content Creation
Core
Design and develop scalable learning programs, e-learning curriculum, and training materials to empower sales, partner, and customer success teams to effectively sell Freshworks products.
Role type
Senior Learning Experience Designer (Revenue Enablement)
Builds
Global training solutions (live/virtual/asynchronous), e-learning modules, job aids, multimedia assets, and learning evaluation plans.
Domain
Corporate Training & Development / SaaS Sales Enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, e-learning curriculum design, visual design, information architecture, adult learning principles, learning evaluation planning, inclusive/accessible design (WCAG), project management, technical writing.
Preferred skills
Experience with live workshops, interactive e-learning modules, job aids, learning technology innovation.
Technologies
Articulate 360 (Rise, Storyline), Camtasia, Vyond, Canva, Adobe Creative Suite.
Responsibilities
Collaborate with SMEs to design e-learning curriculum using AGILE methodologies; design global scalable training (live, virtual, asynchronous); structure information logically based on learning science; create online learning experiences with focus on clarity and visual design; produce high-quality image and video assets; evaluate solutions for quality and business impact; leverage technology for just-in-time learning; develop assessments to measure learner outcomes.
Seniority
Mid-Senior, hands-on IC
