Senior Amazon Connect Engineer
Core
Lead the development of scalable, secure, and intelligent digital contact center solutions using Amazon Connect and AWS, focusing on chat, email, SMS, and WhatsApp channels.
Role type
Senior IC Amazon Connect Engineer (Digital Channels & GenAI)
Builds
Custom chat widgets, portals, and GenAI-powered customer engagement solutions
Domain
Cloud-based contact centers, Digital Customer Experience, Generative AI
Deliverable
production ML models | product features
Required skills
Amazon Connect, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, JWT, AWS SDKs, GenAI/LLMs (Bedrock, OpenAI, LangChain), CRM integration (Salesforce, ServiceNow)
Preferred skills
Genesys/LivePerson migration experience, HIPAA compliance knowledge, Amazon Kendra, Small Language Models
Technologies
Amazon Connect, AWS, Amazon Bedrock, OpenAI, LangChain, Salesforce, ServiceNow
Responsibilities
Lead migration of workloads from Genesys/LivePerson to Amazon Connect; Design and implement multi-channel digital solutions; Develop custom widgets and portals with secure API invocation; Integrate Amazon Connect with CRM platforms; Implement GenAI solutions for customer/agent interactions; Optimize routing, flows, and channel configuration.
Seniority
Senior, hands-on IC
