Technicien support informatique H/F
Core
Provide Level 1 and 2 application support and incident resolution for over 160 applications within an energy sector client's IT department.
Role type
Application Support Technician (L1/L2)
Builds
Application support services and incident resolution workflows
Domain
Energy sector IT / Application Support
Deliverable
client delivery
Required skills
SQL, PL/SQL, database administration, ERP/GED software knowledge, incident analysis, user communication
Preferred skills
none stated
Technologies
SQL, PL/SQL, ERP, GED
Responsibilities
Handle Level 1 and 2 application assistance requests, resolve incidents and user access issues, monitor application alerts, manage the full lifecycle of support requests, maintain knowledge bases
Seniority
Junior to Mid-level, hands-on IC
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