[BD] IT Global Support Intern
Core
Support customers in problem solving via SMT Ticket following ITIL Process and contribute to problem investigation and change management.
Role type
IT Global Support Intern
Builds
Maintains and manages application servers (Post production) and supports new feature releases and hot-fixes via Oracle PL/SQL.
Domain
IT Support / Software Engineering
Deliverable
client delivery
Required skills
SQL, PL/SQL, ITIL Process knowledge, English communication (oral and written)
Preferred skills
Ability to work under pressure, teamwork spirit, proactive support, continuous improvement mindset
Technologies
Oracle PL/SQL, Application Servers
Responsibilities
Support customers in problem solving via SMT Ticket following ITIL Process, Contribute to problem investigation, change management, Maintain and manage the application servers (Post production), Work on Oracle PL/SQL Support for new feature release, hot-fixed
Seniority
Intern