L2 Sr. Support Analyst (Unix/Linux Support)
Core
Providing L2 production support for Unix/Linux and Oracle environments, resolving incidents, and performing root cause analysis.
Role type
Senior L2 Support Analyst (Unix/Linux/Oracle)
Builds
Production stability and incident resolution for ERP and BI systems
Domain
IT Services / ERP and BI Support
Deliverable
client delivery
Required skills
Unix/Linux administration, Oracle database, PL/SQL, scripting, incident analysis, root cause analysis, knowledge management
Preferred skills
Team guidance, technical design review, staff scheduling coordination
Technologies
Unix, Linux, Oracle, PL/SQL
Responsibilities
Resolve production incidents using Unix/Linux and Oracle expertise, perform in-depth analysis to identify root causes and permanent fixes, create and maintain knowledge documents, coordinate with L3 support teams, review team technical designs and unit testing, perform staff scheduling for L2 support
Seniority
Senior, hands-on IC
