Analyste Support Applicatif & Data
Core
Providing Level 1 & 2 application support, troubleshooting incidents, and producing reports via Power BI for internal and external clients.
Role type
Application Support Analyst (Data & IT)
Builds
IT support operations and data reporting dashboards
Domain
IT Services / Data Analytics
Required skills
Power BI, ETL tools (Alteryx, Talend, Informatica, Dataiku, Azure Data Factory), Python, ITSM tools (ServiceNow, Jira), application environment knowledge
Preferred skills
Sharepoint, Power Automate/PowerPlatform, Microsoft Data Suite, Copilot
Responsibilities
Manage user tickets and follow-up, diagnose and resolve common incidents, escalate complex issues to development or vendors, produce reports and dashboards, maintain documentation base
Seniority
Mid-level (3-4 years experience)
