Concierge
Core
Specialized guest services representative providing essential travel arrangements, tourist information, and fulfilling guest needs to ensure ultimate guest experience.
Role type
Guest services representative (Concierge)
Builds
Guest experiences, travel arrangements, and hotel service standards
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Travel booking, limousine coordination, immigration/customs assistance, property management systems, booking systems, guest relations, complaint handling
Preferred skills
Opera system knowledge, pre-arrival arrangement planning, local knowledge of Singapore
Technologies
Opera system, PABX, hotel computer systems, booking systems
Responsibilities
Assist guests with tours, golf, restaurant, flight booking, and reconfirmation; Provide directional information and local tourist details; Manage limousine bookings, assignments, billings, and revenue forecasting; Ensure hotel service and grooming standards are met; Handle telephone enquiries, mail, messages, lost & found, and guest complaints; Assist with governmental rulings, immigration, and visa requirements; Coordinate pre-arrival arrangements like birthday or honeymoon decorations.
Seniority
Mid-level, hands-on IC