Director, Outbound Product Management
Core
Strategic advisor and focal point for customer programs, events, and onboarding, ensuring adoption of AI-driven products and mitigating growth risks.
Role type
Director, Outbound Product Management
Builds
Customer success outcomes, product adoption, and strategic partnerships for assigned accounts.
Domain
Telecom industry, Customer Service Management (CSM), AI integration
Deliverable
client delivery
Required skills
AI integration and workflow automation, Telecom domain expertise (TM Forum, MEF), Customer Success Management, Strategic account management, Risk mitigation, Data-driven engagement
Preferred skills
Experience with customer self-service, community management, and knowledge management technologies
Technologies
AI-powered tools, TM Forum standards, MEF standards
Responsibilities
Coordinate customer programs and events with Product Success, develop deep understanding of customer use cases, build trusted advisor relationships with key decision makers, collaborate with Sales for new opportunities, ensure customer satisfaction and retention, establish critical goals and KPIs, mitigate risks to customer growth, drive ongoing product adoption, act as liaison between Product Management and Customers, collaborate with implementation partners.
Seniority
Director, strategic leadership & mentorship