Director of Dealership Success - AI
Core
Lead a team of Dealership Success Managers to drive adoption, retention, and growth of AI lead conversion platforms for automotive dealerships.
Role type
Director of Customer Success (Automotive/AI)
Builds
AI employee ecosystem for local businesses (specifically automotive dealerships)
Domain
Automotive industry + AI/ML customer success
Deliverable
client delivery
Required skills
Team leadership, customer success strategy, B2B relationship management, technical aptitude, strategic planning, operational execution, ambiguity navigation, stakeholder management
Preferred skills
Experience in automotive/dealerships, SaaS, consulting, AI curiosity
Technologies
AI lead conversion platforms, communication systems
Responsibilities
Lead and coach Dealership Success Managers, drive retention and expansion, set performance expectations, partner with internal teams, build relationships with dealership executives, support team with escalations, drive operational rigor, travel to support customers
Seniority
Director, hands-on leadership