Specialist, Field Support Engineering
Core
Deliver on-site and remote technical support, installation, troubleshooting, repair, and maintenance of advanced electromechanical and IT field equipment and systems.
Role type
Senior Field Support Engineer (Electromechanical/IT)
Builds
Reliable operation of client field equipment and systems
Domain
Healthcare technology / Field service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
diagnosing and repairing complex electromechanical systems, diagnosing and repairing IT systems, advanced diagnostic tools usage, remote support technologies, regulatory compliance in field service, system integration, troubleshooting methodologies
Preferred skills
CompTIA A+ certification, Network+ certification, training and developing team members or clients, cross-functional team collaboration, product development feedback loop contribution
Technologies
electromechanical systems, IT systems, advanced diagnostic tools, remote support technologies
Responsibilities
Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems, Diagnose and resolve hardware, software, and network issues to ensure minimal downtime, Collaborate with engineering, product, and support teams to deliver technical solutions, Document service activities and generate detailed reports, Train and mentor clients and internal team members on system operation and maintenance, Identify opportunities for process optimization and contribute to product feedback
Seniority
Senior, hands-on IC