Field Service Engineer
Core
Maintaining and troubleshooting hardware & infrastructure for a mission-critical Command and Control (C2) system for a government agency.
Role type
Field Service Engineer
Builds
System reliability and availability for government C2 infrastructure
Domain
Government infrastructure / Command and Control systems
Deliverable
physical/clinical work
Required skills
Server hardware support, Cisco network switches, UPS, RIO, PLC, outdoor racks, video wall, KVM, ITSM standards, system architecture diagrams, user operation environment understanding
Preferred skills
Calibration services, spares management, software testing, preventive maintenance
Technologies
HP server, Cisco network, UPS, RIO, PLC, outdoor racks, video wall, KVM
Responsibilities
Perform corrective maintenance to restore system operational condition, conduct preventive maintenance including calibration and servicing, manage spares provisioning and testing, administer warranty records and claims, execute software testing for bug fixes and deployments, monitor system operational availability metrics (MTBF, MTTR)
Seniority
Mid-level, hands-on IC
