Incident Technician - Full Performance (Government)
Core
Provide end-to-end incident response, troubleshooting, and maintenance for customer networks and IT equipment at the customer's site.
Role type
Senior IC IT Incident Technician
Builds
Critical voice, video, and collaboration services for the intelligence community
Domain
Government / Federal Intelligence Community / Network Operations
Required skills
ITIL processes, hardware/software/network troubleshooting, Windows Active Directory, TCP/IP networking, IT endpoint installation, enterprise ticketing systems
Preferred skills
CMA or DMA certification, ServiceNow ITSM/ITOM experience, Remedy, Jira Service Management
Technologies
Windows 10, Microsoft Office 2016+, Active Directory, TCP/IP, ServiceNow, Remedy, Jira
Responsibilities
Perform remote triage and resolve hardware/software/network issues; Install, configure, and document desktop IT equipment; Troubleshoot Windows Active Directory and network connectivity; Provide user assistance during outages; Travel locally between customer buildings
Seniority
Senior, hands-on IC