Moveworks Sr Customer Success Manager
Core
Guide mid-market enterprise customers through transformational journeys to realize business outcomes by pairing intelligent automation with integrated enterprise workflows.
Role type
Senior Customer Success Manager (AI & Enterprise Automation)
Builds
Adoption and value realization of the Moveworks AI Assistant within ServiceNow workflows
Domain
Enterprise SaaS, AI-driven automation, ITSM/HR/Finance workflows
Deliverable
client delivery
Required skills
Customer success management, account management, stakeholder management, change management, business case development, data analysis, executive relationship building, process optimization
Preferred skills
ServiceNow platform experience, AI integration knowledge, ITSM/HR system familiarity
Technologies
ServiceNow, Moveworks AI Assistant
Responsibilities
Own and grow a portfolio of 25+ mid-market enterprise customers; Serve as a trusted advisor to executive sponsors; Drive adoption and expansion of the AI Assistant; Translate customer needs into actionable solutions; Identify and track customer success metrics; Proactively manage risks and expectations; Act as the voice of the customer internally; Support renewal and expansion motions
Seniority
Senior, hands-on IC
