Customer Support Agent Business Travel - Nachtschicht (w/m/d) in Voll- oder Teilzeit
Core
Night shift customer support agent handling flight bookings, changes, and cancellations for business travel clients via phone and email.
Role type
Senior IC customer support agent (business travel)
Builds
Flight bookings and modifications for corporate travel clients
Domain
Travel technology / Business travel
Deliverable
client delivery
Required skills
Flight booking systems (Amadeus), Zendesk, English (fluent), German (fluent), problem-solving, stress resistance
Preferred skills
Farelogix SPRK, project management tools, self-management (via careerplan.io/jobs/4425562101-customer-support-agent-business-travel-nachtschicht-wmd-in-voll-oder-teilzeit-at-lanesplan)
Responsibilities
Answering customer inquiries about flights, processing bookings, changes, cancellations, and rebookings via phone and email, assisting with the Lanes & Planes tool, performing back-office booking tasks
Seniority
Junior to Mid-level, hands-on IC