Customer Success Manager

Sydney, New South Wales (NSW), au💼 Full-time🗓 2026-07-14 → 2026-09-25

Core

Strategic partner to FMCG and ecommerce clients, driving value realization, commercial growth, and high satisfaction from onboarding through renewal.

Role type

Senior Customer Success Manager (strategic account management)

Builds

Client roadmaps, account growth plans, stakeholder maps, and renewal strategies

Domain

FMCG manufacturing and ecommerce

Deliverable

production ML models | product features | dashboards & analysis | client delivery

Required skills

Strategic planning, analytical thinking, complex portfolio management, growth opportunity identification, CRM proficiency, data analysis

Preferred skills

Thought leadership content creation, stakeholder mapping, cross-functional collaboration

Technologies

Dynamics, Skalin

Responsibilities

Build strategic client relationships and stakeholder maps; Develop measurable use cases using the 'context, actions, outcome' framework; Achieve upsell targets and develop account growth/renewal plans; Lead co-creation of client roadmaps; Document client information in internal systems.

Seniority

Mid-level, hands-on IC

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About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help retailers around the world understand what’s happening now, what’s happening next, and how to best act on this knowled