Contract Deployment and Customer Care Procurement Manager, Mexico
Core
Lead the deployment of new contracts and support hotel engagement to enhance customer satisfaction within Accor's Luxury & Lifestyle segment.
Role type
Senior contract deployment and customer care manager
Builds
Contract deployment processes and customer care protocols for hotels
Domain
Hospitality (Luxury & Lifestyle)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
contract lifecycle management, hotel operations knowledge, P2P tools proficiency, data analytics, stakeholder management, training delivery, documentation management
Preferred skills
Master's degree, French fluency
Technologies
P2P tools
Responsibilities
Oversee end-to-end deployment of new contracts, manage customer relationships regarding contract terms and SLAs, monitor and report on compliance rates and satisfaction, resolve contract-related issues and escalations, develop training programs for hotel teams, optimize contract deployment processes, collaborate with legal and operations teams, maintain contract documentation and knowledge bases
Seniority
Senior, hands-on IC