Help Desk Support Analyst (Associate-Level)
Core
Provide Tier 1 and 2 help desk support for desktop computers, laptops, and enterprise applications to ensure mission-critical operations.
Role type
Associate-level Help Desk Support Analyst
Builds
Operational efficiency for Defense Health Agency (DHA) Operational Medical Systems
Domain
Defense / Government IT Infrastructure
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware installation and configuration, network connectivity diagnosis, ticket system management, Microsoft Office 365 support, printer troubleshooting, physical equipment handling
Preferred skills
DoD environment experience, complex problem solving, VIP user support
Technologies
Microsoft Windows, Microsoft Office 365, Ticketing Systems
Responsibilities
Install, configure, and troubleshoot user laptops and mobile devices; diagnose and resolve network and cabling issues; respond to user inquiries and incident tickets; perform software upgrades and OS troubleshooting; manage workload via ticket system; move and set up IT equipment
Seniority
Associate, hands-on IC
