Ingeniero de Soporte
Core
Provide first-level technical support to end-users for hardware, software, and mobile devices via remote and phone channels.
Role type
Level 1 IT Help Desk Technician
Builds
Resolved user incidents and documented service tickets
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Remote support tools, Windows OS, Office applications, Excel, Mobile device support, Ticket management, Phone support
Preferred skills
Customer service orientation, Multitasking, Working under pressure, Team collaboration
Responsibilities
Provide remote technical support to end-users, Resolve hardware and software incidents, Support basic mobile devices, Follow up and document service tickets, Answer user inquiries via phone, Escalate incidents to higher support levels, Assist with software installation and updates, Generate basic activity reports
Seniority
Junior, entry-level IC