Service Desk Technician
Core
First-line technical support for VFX artists and production teams, ensuring stable creative operations and hardware/software functionality.
Role type
Service Desk Technician (Level 1-2 IT Support)
Builds
Stable workstations, network connectivity, and specialized VFX tooling for artists and technical departments.
Domain
VFX and Post-Production
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/Linux/macOS administration, hardware troubleshooting, ticketing systems (JIRA), deployment tools (Ansible, Intune), VFX software familiarity (Nuke, Houdini, Unreal), networking basics (TCP/IP, VLAN), remote desktop tools.
Preferred skills
Python/PowerShell scripting, render farm support, multi-screen setup coordination.
Responsibilities
Diagnose and resolve Level 1-2 technical incidents; prepare and configure workstations; manage hardware inventory and lifecycle; execute desk installations and network setups; support projection and review sessions; document tickets and escalate issues.
Seniority
Mid-level (1-5 years experience)