Guest Relation Agent ( Russian Speaker )
Core
Greet guests, resolve complaints, and coordinate special requests to deliver personalized luxury hospitality experiences at a resort.
Role type
Guest Relations Agent
Builds
Memorable guest experiences and seamless resort operations
Domain
Hospitality / Luxury Resort
Deliverable
client delivery
Required skills
Guest profile management, complaint resolution, special request coordination, cross-department collaboration, emergency communication, reservation support, feedback collection, cultural engagement, technology utilization, problem-solving
Preferred skills
VIP handling, event participation, sustainability advocacy, continuous improvement, instructing colleagues
Technologies
Guest service platforms, MS Office applications
Responsibilities
Greet guests upon arrival, address inquiries and coordinate special requests, resolve complaints and escalate issues, assist VIPs and high-profile guests, collect and communicate guest feedback, collaborate with Housekeeping and Front Office, promote local culture and eco-friendly practices, support check-in/check-out during peak times, provide emergency support, maintain accurate guest profiles, assist with activity and spa reservations
Seniority
Individual Contributor, 2+ years experience