Software Architect, Service Management Platform (OSI-SMS-2026-140-LD)
Core
Drive the evolution of CERN's Service Management platform (ServiceNow) by identifying technical solutions, capturing business needs, and coordinating development efforts.
Role type
Senior IC Software Architect (Service Management)
Builds
Functional platform development plans, prototypes, and optimized ServiceNow configurations for CERN's business processes.
Domain
Scientific research / IT Service Management / PaaS
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow configuration and development, PaaS architecture design, scripting languages, web services, database architecture, security architecture, ITIL framework knowledge, software development lifecycle management, requirement analysis, system integration, refactoring, emerging ICT technology selection.
Preferred skills
AI-based automation implementation, coaching and knowledge transfer, structured presentation delivery.
Technologies
ServiceNow, PaaS platforms, scripting languages, web services, database systems.
Responsibilities
Identify and present relevant technical solutions (e.g., AI-based automation) following provider releases; interact with business process experts to capture needs; prepare and maintain platform development plans; assist in coordinating development efforts; control and support development activities ensuring optimization, health, and compliance.
Seniority
Senior, hands-on IC
