Technicien Informatique - H/F
Core
Provide Level 1/2 IT support, manage workstations, and maintain local network infrastructure for employees.
Role type
IT Technician (Help Desk & Desktop Support)
Builds
IT support services and hardware maintenance for internal users
Domain
IT Operations / Desktop Support
Deliverable
client delivery
Required skills
incident management, workstation configuration, user account administration, network troubleshooting, hardware inventory, preventive maintenance, technical documentation, user training
Preferred skills
proactive service approach, teamwork, technical English (reading/writing)
Technologies
ITSM tools, LAN, WiFi, switches, workstations, printers, smartphones
Responsibilities
Handle user incidents and requests (Level 1/2), install and troubleshoot workstations and peripherals, manage user accounts and permissions, monitor network connectivity and perform basic cabling, maintain hardware inventory and perform preventive updates, update simple procedures and train users on security basics
Seniority
Mid-level (3 years experience preferred)