API Integration Support Engineer
Core
Provide rapid, multi-channel technical support and incident response for enterprise partners integrating with the Wise Platform API.
Role type
Senior IC API Integration Support Engineer
Builds
Maintains reliability and seamless integration experience for enterprise API customers
Domain
Fintech / Cross-border payments / REST API infrastructure
Deliverable
client delivery
Required skills
REST API testing and debugging, log interpretation, database querying, multi-channel troubleshooting (email/chat/phone/video), incident management, stakeholder communication
Preferred skills
Python or JavaScript programming knowledge
Technologies
REST APIs, SWIFT products, databases
Responsibilities
Resolve critical API issues in real-time across multiple channels, act as first responder for major system incidents, debug and trace issues to source, capture issue trends to drive product improvements
Seniority
Mid-Senior, hands-on IC