Customer Success Manager
Core
Primary point of contact for assigned customers, ensuring success with AI-driven F&B solutions and driving product adoption.
Role type
Customer Success Manager
Builds
AI-powered ordering and engagement tools for restaurants and small-medium businesses
Domain
F&B technology, AI, fintech
Deliverable
client delivery
Required skills
stakeholder management, data analysis, project management, retention strategy, business review facilitation, product adoption driving
Preferred skills
API knowledge, POS/middleware interfacing, industry trend analysis
Responsibilities
Serve as main point of contact for assigned customers, develop relationships with key stakeholders, drive product adoption and engagement, monitor usage metrics, collaborate with internal teams to solve client issues, conduct business reviews for renewal and expansion, advocate for customers to inform product development, execute retention strategies.
Seniority
Mid-level, hands-on IC