Senior Service Delivery Manager
Core
Key link between customers and organization, owning daily governance of large/complex IT outsourcing agreements to ensure smooth operational and strategic execution.
Role type
Senior Service Delivery Manager
Builds
Large and complex IT outsourcing agreements
Domain
IT Services / Digital Transformation
Deliverable
client delivery
Required skills
SLA and KPI performance management, financial monitoring and budgeting, stakeholder influence, cross-cultural communication, autonomous decision-making, project execution alignment
Preferred skills
ITIL certification, Service Manager certification, master's level thinking
Technologies
MS Office
Responsibilities
Drive SLA and KPI performance by translating data into actionable insights, build lasting customer relationships through regular reviews, take ownership of financials including budget monitoring and invoicing, act as a connector between Sales and technical teams, proactively identify and lead opportunities from idea to implementation
Seniority
Senior, hands-on IC with leadership capabilities