Account Delivery Manager IT - Anglais- H/F
Core
Supervise service delivery for a large corporate client, ensuring contractual commitments, on-time project delivery, and quality standards while managing the client relationship.
Role type
Account Delivery Manager
Builds
IT services and digital transformation projects for enterprise clients
Domain
IT Services (ESN) / Digital Transformation
Deliverable
client delivery
Required skills
ITIL framework, contract management, financial optimization, sales of additional services, service quality planning, team leadership
Preferred skills
problem-solving, cost reduction strategies, cross-functional collaboration
Technologies
ITIL
Responsibilities
Define transition and implementation strategy for client contracts, pilot and ensure achievement of contractual KPIs, optimize financial results, develop and sell related projects and services, manage client relationship and retention, participate in offer construction and pre-sales, design service quality improvement plans, lead and support the production management team
Seniority
Mid-Senior, hands-on IC
