Service Delivery Manager
Core
Support the delivery of managed services, ensuring performance against service levels, quality standards, and client expectations.
Role type
Manager, Operate Service Delivery Manager
Builds
Managed service engagements in complex client environments
Domain
IT / Managed Services
Deliverable
client delivery
Required skills
Service delivery, Service management, ITIL-based practices, Incident management, Problem management, Change management, Stakeholder engagement, Performance monitoring (SLAs/KPIs)
Responsibilities
Coordinating day-to-day service delivery activities, Monitoring performance against SLAs and KPIs, Acting as a key client contact for operational matters, Supporting ITIL-aligned service management processes, Managing stakeholder communication, Identifying opportunities for service improvement
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