Service Delivery Manager - Anglais - H/F
Core
Organizing and piloting IT service management (infogérance) for a large corporate client, optimizing client relations, and managing service provider activities across multi-client and multi-activity scopes.
Role type
Service Delivery Manager
Builds
IT support services (desk, proximity, workstation engineering, production) for enterprise clients
Domain
IT Services / Managed Services / Large Enterprise
Deliverable
client delivery
Required skills
ITIL framework, service management, P&L management, SLA/SLR management, project management, team leadership, performance analysis, risk management
Preferred skills
continuous improvement methodologies, stakeholder management, solution proposal
Technologies
ITIL
Responsibilities
Organize and pilot IT service management; optimize and manage client relationships; design organization and manage service provider activities; guarantee achievement of production and financial objectives; implement SI monitoring devices; analyze indicators and propose action plans; manage controls, tests, and diagnostics; coach Delivery Managers and team members.
Seniority
Mid-Senior, hands-on management
