Senior Service Delivery Manager
Core
Lead end-to-end delivery and performance of managed service engagements, ensuring service quality, client satisfaction, and commercial outcomes.
Role type
Senior Service Delivery Manager (Associate Director/Senior Specialist Lead)
Builds
Managed service engagements for clients in complex IT environments
Domain
IT Services / Managed Services / Technology & Transformation
Deliverable
client delivery
Required skills
service delivery leadership, managed services expertise, commercial management, stakeholder relationship management, risk management, SLA/KPI ownership, major incident management, contract management
Preferred skills
experience leading delivery in large-scale IT environments, strong commercial acumen, ability to operate in high-pressure environments
Responsibilities
Act as senior client interface leading governance and managing escalations; Own service delivery performance across SLAs and KPIs; Manage commercial performance including revenue, margin, and growth opportunities
Seniority
Senior, hands-on IC with leadership responsibilities