Gerente de Serviços
Core
Manage internal and field service technicians, administrative staff, and sales teams to ensure service guidelines, safety, and quality standards are met.
Role type
Senior Service Operations Manager
Builds
Service delivery operations, preventive maintenance contracts, and client satisfaction programs
Domain
Industrial instrumentation and measurement (pharmaceutical, food, chemical, oil & gas)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, budget planning, pricing strategy, contract management, inventory control, ISO 17025 compliance, stakeholder management, performance metrics analysis
Preferred skills
MBA in business management, SAP ERP proficiency, English fluency
Technologies
SAP, Office Suite
Responsibilities
Define annual service sales budgets and resource allocation, set service department pricing, hire and train new team members, oversee field technician visits, manage spare parts inventory, ensure ISO 17025 safety and quality standards, drive client satisfaction metrics, coordinate between application, factory, sales, and marketing teams
Seniority
Senior, hands-on IC