Senior Manager of Service - Food
Core
Lead global service operations for food and pharmaceutical machinery, ensuring high customer satisfaction, optimal machine performance, and financial profitability.
Role type
Senior Manager of Service (Food & Pharma Machinery)
Builds
Service delivery, modernization/retrofit strategies, predictive service offerings, and digital monitoring solutions (IoT).
Domain
Food manufacturing and packaging machinery industry
Deliverable
client delivery
Required skills
Service management, product/technical roles in food machinery, GMP and food industry regulations, project management, SAP, strategic mindset, team leadership, financial sense
Preferred skills
Spanish fluency, cross-functional collaboration, continuous improvement (LEAN)
Technologies
SAP, IoT/remote monitoring systems
Responsibilities
Lead and develop multidisciplinary service organization; Build organizational structure and competency profiles; Establish matrix collaboration models across engineering and supply chain; Develop modernization and upgrade strategies; Collaborate on predictive service offerings and digital monitoring; Analyze installed base data for trends and opportunities; Define and measure KPIs for operational efficiency.
Seniority
Senior, hands-on IC with strategic oversight
