Help Desk Support Specialist
Core
Provides day-to-day IT support, troubleshooting hardware, software, network, and user account issues for the US Army Corrections Command.
Role type
Help Desk Support Specialist
Builds
Reliable operation of government IT systems for military, civilian, and contractor personnel
Domain
US Army / DoD IT Operations
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, network connectivity troubleshooting, user account management, PC/server configuration, operating system tuning, network interface configuration, ticket management, SharePoint administration, Active Directory administration, Microsoft Exchange administration, Microsoft 365 administration, enterprise ticketing systems usage, IT asset management
Preferred skills
Active Directory administration, Microsoft Exchange administration, Microsoft 365 administration, enterprise ticketing systems usage, IT asset management, workstation deployment support, technology refresh support
Technologies
Windows, Microsoft Office, SharePoint, Active Directory, Microsoft Exchange, Microsoft 365, ServiceNow, Remedy
Responsibilities
Troubleshoot hardware, software, network, and user account issues; set up and configure computers and peripherals; manage service tickets; support equipment upgrades and deployments; maintain IT asset records; ensure compliance with Army and DoD cybersecurity requirements; provide on-call support for unscheduled events or service interruptions
Seniority
Mid-level, hands-on IC