SMB Customer Success Manager
Core
Manage post-sale engagement, retention, growth, and renewal for SMB hospitality clients while serving as a trusted advisor.
Role type
SMB Customer Success Manager (SaaS)
Builds
Retention and growth for SMB property managers using hospitality automation software
Domain
SaaS / Hospitality Technology
Deliverable
client delivery
Required skills
Account management, client retention strategies, contract negotiation, CRM proficiency, data analysis, product knowledge
Preferred skills
Hospitality or property management industry experience, multilingual capabilities (Spanish)
Technologies
Salesforce