Customer Success Manager - Unattended Retail
Core
Trusted advisor for Nayax's most valuable customers and distributors in the micro market segment, driving retention, growth, and satisfaction through tailored solutions and strategic consulting.
Role type
Customer Success Manager (micro market focus)
Builds
Unattended retail products and services (smart coolers, kiosks, cashless payment solutions)
Domain
Fintech, IoT, Unattended Retail, Self-Service
Deliverable
client delivery
Required skills
Relationship management, Strategic consulting, Business review facilitation, Contract renewal management, Cross-functional collaboration, Technical guidance
Preferred skills
Networking protocols knowledge, CRM/BI tools proficiency, Payments/SaaS/Fintech experience
Technologies
TCP/IP, HTTP, DNS, SSL, Salesforce, Jira
Responsibilities
Build relationships with micro market operators and distributors; Ensure customers maximize product value; Partner with customers to map goals and strategies; Lead proactive interactions and manage renewals; Inform customers about innovations and trends; Collaborate cross-functionally to resolve requests; Represent Nayax at events and meetings.
Seniority
Mid-level, hands-on IC