Gerente Prime SMB
Core
Liderar la estrategia de profundización y relacionamiento con el segmento Prime del SMB para cumplir metas de ingresos, reducir el churn y fortalecer el posicionamiento como socio estratégico.
Role type
Senior Account Management Manager (SMB Prime)
Builds
Portafolio de soluciones en prevención de fraudes, validación de identidad, plataformas digitales, automatización y servicios de crédito para clientes empresariales.
Domain
Financial data and technology services for SMBs
Deliverable
client delivery
Required skills
Strategic account planning, revenue growth management, churn reduction strategies, executive-level relationship building, cross-selling and up-selling, CRM management, KPI monitoring, team leadership, commercial proposal development
Preferred skills
Specialization in commercial management or MBA, experience in financial/tech/data/consulting sectors, deep understanding of fraud prevention and identity verification solutions
Technologies
Salesforce
Responsibilities
Lead and manage the Prime Executive team to meet revenue and retention targets; Design and implement client deepening plans tailored to industry and growth potential; Reduce churn through proactive engagement and value generation; Promote and close sales for innovation products including fraud prevention and digital platforms; Establish high-value relationships with client decision-makers; Generate synergies with ECS and Large Accounts units; Develop portfolio prioritization plans based on client lifecycle and investment history; Build high-value commercial proposals with ROI arguments; Monitor and manage team KPIs including recurring revenue and portfolio coverage; Maintain Salesforce records and coordinate with internal areas for client excellence.
Seniority
Senior, hands-on IC with team leadership