Account Manager, North America SMB
Core
Manage and grow relationships with small and mid-sized business (SMB) customers across North America, driving renewals, identifying growth opportunities, and ensuring customer satisfaction.
Role type
Account Manager (SMB)
Builds
SaaS modules, features, and services for SMB customers
Domain
B2B SaaS / Built Environment Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, B2B SaaS sales, revenue target achievement, CRM management (Salesforce), stakeholder relationship building, churn risk monitoring
Preferred skills
Asset management, facilities, or real estate software experience, SaaS renewals and upsell motions
Responsibilities
Serve as primary point of contact for assigned SMB customers, drive contract renewals and incremental growth, partner with Customer Success teams to address issues, maintain accurate CRM records for forecasts, communicate customer feedback to Product Management, monitor account health and escalate churn risks
Seniority
Mid-level, hands-on IC