Local Account Manager
Core
Manage assigned customer accounts to ensure service excellence, drive retention, and identify business growth opportunities through up-selling and cross-selling.
Role type
Local Account Manager (Logistics/Supply Chain)
Builds
Customer service experiences, value-added supply chain solutions, and business growth within existing accounts.
Domain
Logistics and international trade supply chain
Deliverable
client delivery
Required skills
Customer relationship management, account ownership, up-selling and cross-selling, CRM data management, SOP execution, cross-functional collaboration, problem-solving, stakeholder management, analytical decision-making
Preferred skills
End-to-end supply chain knowledge (Air, Ocean, Customs), SOP and KPI framework management, value-selling and presentation skills
Technologies
CRM Dynamics, BI tools, MS Office
Responsibilities
Take full ownership of assigned accounts and align on customer expectations; Strengthen relationships at all levels within customer organizations; Monitor customer satisfaction and proactively address service issues; Identify and convert growth opportunities through up-selling and cross-selling; Ensure customer expectations are documented in SOPs and executed by operational teams; Use CRM Dynamics to ensure accurate data and monitor performance using reporting tools.
Seniority
Mid-level, hands-on IC